Refund Policy of Abercrombiel
At Abercrombiel, we want to ensure your complete satisfaction with your purchase. This Refund Policy outlines the terms and conditions for returning products and obtaining a refund. Please review this policy carefully before initiating a return.
Eligibility for Returns and Refunds
To be eligible for a refund, the following conditions must be met:
- The return request is made within 60 days from the date of delivery of the product.
- The product is in its original condition, unused, unwashed, and with all original tags, labels, and packaging intact.
- The product is not a personalized or custom-made item, unless the item is defective or incorrect due to our error.
- Proof of purchase (such as the order confirmation email or receipt) is provided when initiating the return.
Return Process
To initiate a return and request a refund, please follow these steps:
- Contact Customer Service: Send an email to our customer service team at [email protected] with your order number, the name of the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer service team will review your request and, if approved, send you a Return Authorization (RA) number and detailed instructions on how to return the product(s). This may include information on the return shipping address and any specific packaging requirements.
- Ship the Product(s): Package the product(s) securely, include the RA number inside the package, and ship the item(s) back to us using a trackable shipping method. Please note that while we offer global free shipping on purchases, you are responsible for the cost of return shipping, unless the return is due to a defective product, incorrect item, or an error on our part. In such cases, we will provide a prepaid return shipping label.
Refund Processing
Once we receive and inspect the returned product(s) and confirm they meet the eligibility criteria, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used for the purchase. This ensures that the refund is credited back to you securely and efficiently.
- Refund Currency: All refunds are processed in USD (United States Dollars), the same currency used for the original purchase.
- Processing Time: After the returned product(s) are approved, the refund will be initiated within 1-2 business days. However, the time it takes for the refund to appear in your account depends on your bank or payment provider, typically ranging from 5-10 days from the date the refund is processed.
Exceptions and Non-Refundable Items
The following items are generally non-refundable, unless they are defective or incorrect due to our error:
- Personalized or custom-made products.
- Products that have been used, washed, damaged, or altered by the customer.
- Items without proof of purchase.
- Products returned after the 60-day return period.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect (e.g., wrong size, color, or item), please contact our customer service team at [email protected] within 7 days of delivery. Provide photos of the damaged or incorrect item and your order details. We will arrange for a replacement to be sent to you at no additional cost, or process a full refund (including any original shipping costs, if applicable) as per your preference. In such cases, we will cover the cost of return shipping for the damaged or incorrect item.
Questions or Concerns
If you have any questions or concerns about our Refund Policy or the status of your refund, please contact our customer service team at [email protected]. We are committed to resolving any issues promptly and ensuring your satisfaction.
This Refund Policy is subject to change without prior notice. The most current version of the policy will always be posted on our website.