Shipping Policy - Old Navy | Shop the Latest Fashion for the Whole Family

Shipping Policy – Old Nvy Shop

All orders placed on Old Nvy Shop are processed within 1 – 3 business days from the time of order confirmation. Business days exclude weekends and public holidays. During peak seasons (such as holidays or major sales events), processing times may be extended, and we will notify you in advance if applicable.

Domestic Shipping: For customers within the United States, orders are typically delivered within 6 – 12 business days after the order has been shipped. Delivery times may vary depending on your location within the region.
International Shipping: For international orders, estimated delivery times range from 6 – 12 business days, but this can be affected by customs clearance procedures, local postal services, and other factors outside our control. Please note that customers are responsible for any customs duties, taxes, or import fees levied by their local authorities.

We partner with reliable shipping carriers to ensure your orders are delivered safely and efficiently. The specific carrier used for your order will depend on various factors, including your location and the nature of the products ordered.

Domestic Shipping Costs: Shipping fees for domestic orders are calculated based on the weight and destination of your package. You can view the shipping cost for your order at the checkout page before finalizing your purchase.
International Shipping Costs: International shipping fees vary based on the package weight, destination country, and shipping method selected. Customs duties, taxes, and other import charges are not included in the shipping cost and are the sole responsibility of the customer.

Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages that are returned to us due to an incorrect or incomplete address provided by the customer. In such cases, additional shipping charges may apply to re – send the package.
Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate the change, but we cannot guarantee that it will be possible, especially if the order has already been processed for shipping.

Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment on the carrier’s official website.
Tracking Updates: Please note that it may take up to 24 – 48 hours for the tracking information to become available after you receive the shipping confirmation email. If you have any issues with tracking your order, contact our customer service for assistance.

Unforeseen Delays: While we strive to deliver your orders on time, unforeseen circumstances such as extreme weather conditions, carrier disruptions, or customs delays may cause shipping delays. In the event of a significant delay, we will notify you via email and do everything we can to resolve the issue.
Missing Packages: If you believe your package has been lost in transit, please wait at least 7 business days after the estimated delivery date before contacting us. Once this period has passed, reach out to [email protected], and we will investigate the issue and work with the shipping carrier to resolve it.

Signature Requirements: Some orders may require a signature upon delivery. If you are not available to sign for the package, the carrier may leave a notice with instructions on how to retrieve it. Failure to pick up the package within the specified time may result in it being returned to us, and additional shipping charges may apply for re – delivery.
Delivery to a Third Party: If you have the order shipped to a third – party address (e.g., a friend or family member), we are not responsible for any issues related to the delivery or acceptance of the package at that address.