Return Period: You have 60 days from the date of receiving your order to initiate a return and request a refund. To be eligible, items must be in their original condition, unused, and with all tags attached. Products should also be in the original packaging, undamaged, and free from any signs of wear, stains, or alterations.
Exceptions: Final sale items, personalized products, and items marked as non – returnable are not eligible for return or refund, unless they are received damaged or defective.
2. Initiating a Return
Contact Customer Service: To start the return process, please reach out to our customer service team at [email protected]. Include your order number, details of the items you wish to return, and the reason for the return. Our team will provide you with a return authorization and instructions on how to proceed.
Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect item sent, damaged upon arrival). We recommend using a trackable shipping method and keeping the shipping receipt as proof of return.
3. Inspection and Processing
Item Inspection: Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria. If the items are in acceptable condition, we will proceed with processing your refund.
Refund Timeline: After inspection, we will process your refund within 5 – 10 business days. The refund will be issued to the original payment method used for the purchase. For example, if you paid by credit card, the amount will be credited back to the same card. If you used a digital wallet (such as PayPal), the refund will be sent to your wallet account.
4. Partial Refunds
Incomplete Returns: If you return only a portion of your order, or if an item does not meet the return criteria, you will receive a partial refund for the eligible items. We will notify you via email if a partial refund is issued and explain the reason for the adjustment.
5. Delays or Issues with Refunds
Payment Provider Processing: Please note that your financial institution or payment provider may take additional time to process the refund and reflect it in your account. This can vary depending on their policies and procedures.
Contact Us for Assistance: If you have not received your refund within the expected time frame, or if you have any questions about the refund process, please contact our customer service team at [email protected]. We will investigate the issue and assist you in resolving it.
6. Refunds for Damaged or Defective Items
Reporting Damages: If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. Include detailed information about the issue, along with photos if possible.
Return and Refund: In case of damaged or defective items, we will cover the cost of return shipping. Once we receive the item, we will issue a full refund or send a replacement, depending on your preference and product availability.
